eezicool.co.za

FAQ

Yes, you can place your order online. Please note that shipping costs are contingent upon your location, and if your delivery address is outside of Gauteng, shipping fees will not be included in your order total.

Fridge Star coolers come with a 1 year onsite warranty for factory defects. If your cooler gives problems within 12 months from date of purchase, one of our authorised technicians will visit your site and repair the fridge.  

NB. Lights and loadshedding damages are not covered

Staycold and Just Fridge coolers have restrictions and conditions. Their coolers require quarterly servicing by your own technician. This is not included in the purchase price.

Fridge Star has a network of factory authorised technicians across RSA. If you have used an unauthorised technician  during this time your warranty is void. 

Staycold & Just Fridge coolers do not have a warranty and will only repair a defective cooler within 14 days of purchase.

Fridge Star
Contact our Sales immediately with details of the fault and serial number. We will liaise with the factory and log a service request for a repair. 

Just Fridge & Staycold
No warranty on these coolers. No warranty on compressor failure. 

We strongly recommend utilizing our seasoned delivery contractors due to the considerable weight and specific handling demands associated with commercial coolers. Nevertheless, we do offer the possibility of direct pickup at our factory warehouse. Once your order is processed, the goods will be ready for collection.

We have the capability to ship our coolers to any destination within South Africa. Our partnership with a dependable transport logistics company allows us to provide a seamless door-to-door delivery service. Please note that this service is not included in the product price and will be quoted based on the specific delivery location.

Load shedding events can impact all appliances, including commercial coolers. We strongly recommend the installation of a high-quality surge protector to safeguard your cooler from potential damage during these power fluctuations.

We take pride in providing top-notch commercial coolers. In the event that you are dissatisfied with your purchase, we do offer the option for returns within 14 days, with the possibility of an exchange. Should you prefer us to arrange the collection, we will first provide a quotation for the associated collection and handling fees, following which the cooler will be scheduled for pickup.