Yes, you can place your order online. Please note that shipping costs are contingent upon your location, and if your delivery address is outside of Gauteng, shipping fees will not be included in your order total.
The majority of our coolers are accompanied by a 1-year onsite warranty, specifically designed to address factory defects. In the event that your cooler experiences any issues within 12 months from the date of purchase, one of our authorized technicians will be dispatched to your location to carry out the necessary repairs.
Please note that this warranty does not cover damages resulting from lights or load shedding.
For coolers not covered by the onsite warranty, return shipping costs will be your responsibility.
Our warranty remains valid as long as you utilize one of our networked factory-authorized technicians located throughout RSA for any service or repair needs. However, if you opt for the services of an unauthorized technician, it will result in the voidance of your warranty.
If you encounter any issues with your new cooler, we kindly request that you promptly get in touch with our Sales department. Please provide them with comprehensive details regarding the fault, along with the serial number of the cooler. Upon receiving this information, we will initiate communication with the factory and log a service request for a repair on your behalf.
We strongly recommend utilizing our seasoned delivery contractors due to the considerable weight and specific handling demands associated with commercial coolers. Nevertheless, we do offer the possibility of direct pickup at our factory warehouse. Once your order is processed, the goods will be ready for collection.
We have the capability to ship our coolers to any destination within South Africa. Our partnership with a dependable transport logistics company allows us to provide a seamless door-to-door delivery service. Please note that this service is not included in the product price and will be quoted based on the specific delivery location.
Load shedding events can impact all appliances, including commercial coolers. We strongly recommend the installation of a high-quality surge protector to safeguard your cooler from potential damage during these power fluctuations.
We take pride in providing top-notch commercial coolers. In the event that you are dissatisfied with your purchase, we do offer the option for returns within 14 days, with the possibility of an exchange. Should you prefer us to arrange the collection, we will first provide a quotation for the associated collection and handling fees, following which the cooler will be scheduled for pickup.